Shipping policy
SHIPPING POLICY
At Shandar Collection | SC Mart – Shop Everything Online, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping process, timelines, and terms.
1. PROCESSING TIME
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
During peak seasons, sales, or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.
You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking details once your order has been dispatched.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. SHIPPING TIME AND DELIVERY
We work with trusted courier partners to ensure safe and timely delivery of your orders.
Domestic Shipping (Within India):
• Standard Delivery: 4-7 business days from the date of dispatch
• Delivery times may vary based on your location and courier availability
• Remote or rural areas may require additional 1-3 business days
International Shipping:
• Currently, we primarily serve customers within India
• International shipping may be available for select products and destinations
• International delivery typically takes 7-15 business days, depending on the destination and customs clearance
• International orders may be subject to customs duties and taxes, which are the responsibility of the customer
Please note that delivery times are estimates and not guaranteed. Actual delivery may vary based on factors beyond our control.
3. SHIPPING CHARGES
We offer competitive shipping rates to make your shopping experience affordable:
• FREE SHIPPING on all orders above ₹999
• Flat shipping fee of ₹49 for orders below ₹999
Shipping charges are calculated automatically at checkout based on your order value and delivery location.
Special promotions or discount codes may offer free or reduced shipping. Check our website regularly for ongoing offers.
4. ORDER TRACKING
We believe in keeping you informed every step of the way:
• Once your order is shipped, you will receive a shipping confirmation email and SMS with your tracking number
• You can track your order in real-time using the tracking link provided
• Tracking information may take 24-48 hours to update after dispatch
• You can also track your order by logging into your account on our website
If you have any issues with tracking your order, please contact us at Info@Shandarcollection.com or call/WhatsApp us at +91-81-91-924854
5. SHIPPING PARTNERS
We partner with reliable courier services to ensure safe delivery of your orders, including but not limited to:
• India Post
• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• Other regional and national courier partners
The choice of courier partner is at our discretion based on your location and product type.
6. DELIVERY DELAYS
While we strive to deliver your orders on time, delays may occasionally occur due to circumstances beyond our control:
• High order volume during sales or festive seasons
• Public holidays and weekends
• Weather conditions or natural disasters
• Courier service delays or operational issues
• Incorrect or incomplete shipping address
• Remote or hard-to-reach locations
• Customs clearance delays (for international orders)
We will keep you informed via email or SMS if any significant delays occur. If your order is delayed beyond the estimated delivery time, please contact us and we will assist you in tracking your shipment.
7. WRONG ADDRESS AND UNSUCCESSFUL DELIVERY
Please ensure that you provide accurate and complete shipping information at the time of placing your order.
We are not responsible for:
• Delays or non-delivery caused by incorrect, incomplete, or unclear shipping addresses
• Failed delivery attempts due to recipient unavailability
• Orders returned to us due to wrong address or refusal to accept delivery
In case of unsuccessful delivery attempts:
• The courier will make 2-3 delivery attempts
• You will be notified via SMS/call by the courier partner
• If delivery fails after multiple attempts, the order will be returned to us
• Return shipping charges may be deducted from your refund for failed deliveries due to incorrect address or unavailability
If you need to update your shipping address, please contact us immediately at Info@Shandarcollection.com or +91-81-91-924854. Address changes can only be made before the order is dispatched.
8. ORDER CANCELLATION BEFORE SHIPPING
If you wish to cancel your order before it is shipped, please contact us immediately at Info@Shandarcollection.com or +91-81-91-924854
• Orders can be cancelled free of charge if they have not been dispatched
• Once an order is shipped, it cannot be cancelled, but you may return it as per our Return and Refund Policy
• Refunds for cancelled orders will be processed within 5-7 business days
9. LOST OR DAMAGED SHIPMENTS
In the rare event that your order is lost or damaged during transit:
• Please contact us within 48 hours of delivery (for damaged items) or within 7 days of expected delivery date (for lost items)
• Provide your order number and relevant details
• We will investigate with our courier partner and resolve the issue promptly
• For damaged items, please share photos of the damaged product and packaging
• We will arrange for a replacement or full refund as appropriate
10. MULTIPLE ITEM ORDERS
If you order multiple items:
• Items may be shipped separately from different fulfillment centers to ensure faster delivery
• You may receive multiple tracking numbers for a single order
• All items will be delivered within the estimated delivery timeframe
11. UNDELIVERABLE ADDRESSES
We reserve the right to cancel orders to addresses that are deemed undeliverable by our courier partners, including:
• PO Box addresses (for certain products)
• Military or restricted areas
• Locations not serviceable by our courier partners
In such cases, we will notify you and process a full refund.
12. SHIPPING RESTRICTIONS
Certain products may have shipping restrictions based on:
• Size, weight, or fragility
• Legal or regulatory requirements
• Courier partner limitations
If your order contains restricted items, we will notify you and offer alternatives or a refund.
13. CONTACT US
If you have any questions about shipping, delivery, or tracking your order, please feel free to contact us:
Shandar Collection – Shop Everything Online
📧 Email: Info@Shandarcollection.com
📞 Phone/WhatsApp: +91-81-91-924854
Our customer service team is available Monday through Saturday, 10 AM to 7 PM IST.
We are committed to providing you with the best shopping and delivery experience. Thank you for choosing Shandar Collection!